1) Reservations

The reservation should be sent through our online reservation form, e-mail or fax. The reservations is effective only when you inform us your booking information and credit card details or pay a certain deposit to us, then we will send the confirmation voucher to you.

2) Rates

The rates advertised for you on this website are available ONLY through www.hoangviettravel.vn . Our tours on web is the suggestion only. We are pleased and available to customise your tours. Please send your request to sales@hoangviettravel.vn or inbound@hoangviettravel.vn or karen_nam@hoangviettravel.vn . We will send the best rates, itineraries, with details of hotels, type of rooms …etc…

3) Confirmation of Booking

When you receive our quotations and wish to book tours or other services through us. Send your booking requirement with your details:

1) Date of travel/ Arrival & Departure flights

2) Ship-to address: full name, address, email address, telephone number.

3) Payment methods: payment type (Visa, American Express, MasterCard, Discover), credit card number, expiration date, card's holder name, through banks…

3) Billing address: full name, address, email address, telephone number.

Due to processing requirements, we will reply within 2 workings days with details of the reservation. If all services are successfully reserved, we will send the booking confirmation, invoice & hotel vouchers.
Disclaimer: Whilst we endeavour to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalize your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences.

4) Booking Guarantee

To guarantee your hotel or tour or ticket booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email.

5) Cancellation/Amendment & Non arrival policy

Note: Applied for F.I.T bookings only. G.I.T: as case by case and be mentioned when bookings are confirmed.

5.1. Hotels cencelation :

If you wish to cancel or amend your booking after the voucher has been issued, a cancellation fee will apply, in accordance with the hotel policy. The cancellation fee varies according to the hotel/tour or ticket specified in your booking as well as your check-in date.
Note: In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process known as BOOKING VOUCHER. The stricter of the two (hotel's policy and our website policy) will then apply.

Our policy:

- If you cancel or amend after the voucher has been issued, but NOT LESS THAN 15 (FIFTEEN) DAYS for hotel booking prior to the check-in date, there is no charge - it means no cancellation fee!
- If you cancel LESS THAN 15 (FIFTEEN) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the FIRST NIGHT'S accommodation cost will be incurred through your credit card, which was used to guarantee your booking. Your credit card statement will show the debit entry as Hoang Viet Travel., JSC or the name of hotel.

5.2. Tours booking:

- Last minute cancellations for the tour booking:
> 16 days before arrival: no cancellation charge.
12-16 days before arrival: 10% of the amount will be charge.
7-11 days before arrival: 40% of the amount will be charge.
< 7 days before arrival: 100 % of the amount will be charge.
- Last minute cancellations for the tickets booking will be according to the specified in your booking.
Important note: The default currency to be used for cancellation fees, if the hotel's local currency does not show below, will be USD.

5.3. How to cancel or amend

All cancellations and amendments must be made IN WRITING using one of the following methods:

- Using our cancelation form & email to: sales@hoangviettravel.vn or inbound@hoangviettravel.vn or karen_nam@hoangviettravel.vn

- A fax with the word "CANCEL or AMEND" in the subject line to: +84 (4) 3719 2328

When you contact us, we require the following information, so that we may efficiently process your request and reply to you:

+ Your Booking Code

+ Email Address used in the booking

+ The Full Name used in the booking

+ Failure to do so will result in you being subject to the conditions described above.
Note: Please be advised that we will NOT accept any cancellations or amendments requests by phone unless the matter is extremely urgent. Cancellations are ONLY valid if you receive an email from us confirming receipt of your cancellation or amendment. If you have submitted your cancellation or amendment and do not receive our confirmation of receipt by email within 24 hours after submission, please do contact us IMMEDIATELY.

6) Payment

Paying through our bank account details:
Account Name: VU QUYET THANG
Account Number: 700184006000032
Bank: Sai Gon Bank For Industrial and Trade - Hanoi Branch
Bank Address: 11A, Doan Tran Nghiep Str., Hanoi, Vietnam
Swift Code: SBIT VNVX

7) Refund of Unused Services

Refund method will be done immediately upon agreement between you and Hoangviet Travel for unused services. Again we do not charge you any amount for our effort to refund if you have cancellation on time, however bank fees will be at your side.

8) Hoangviet Travel Reservation Guarantee

All bookings secured through Hoangviet Travel are backed by our Reservation Guarantee. If your confirmed reservation at the hotel (for which you have been issued a BOOKING VOUCHER) is not available or cannot be honored upon check-in, and no other room type that you had booked is available, immediately contact our Customer Service Agents at the contact details listed on your BOOKING VOUCHER. We will arrange a room at another convenient and comparable hotel and Hoangviet Travel will pay for the full cost of the first night's stay, including any tax and service charges.

Note: the Hoangviet Travel reservation guarantee is only valid if you contact us upon check-in. Later claims, after the actual check-in, cannot be covered.

9) The Clients

The client must submit a valid email address on the Reservation Form. This email address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client's responsibility to advise Hoangviet Travel if an error in the email address was submitted on the Reservation Form or any other correspondence. Hoangviet Travel takes no responsibility for any incorrect information submitted.

10) Passport and Entry Visa

Your passport must be valid for at least six months following your entry date to your travel destination.
It is your responsibility to ensure you are in possession of a valid passport and visa and all travel documents are valid for travel.

11) Hoangviet Travel

We intend to provide you with all the services that you request from us. In rare cases, when the hotel is not able to honor your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorization to proceed with this new booking. If you decline the alternative, and you had already paid for the original booking, a full refund will be given to you as soon as possible.

Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc...) are also subject to availability and cannot be guaranteed by Hoangviet Travel.

12) Travel Insurance

Travel insurance is not included in your tour/hotel price. It is the passenger's responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

13) Disclaimer

Hoangviet Travel makes every best efforts to ensure that any materials, rates and all the information that displays on this website are accurate at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this website no longer accurate or no longer reflect the current position. Hoangviet Travel hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality or adequacy of any contents of this website. All offers, prices, and conditions of sale may be subject to change without notice including eligibility, minimum or maximum stays, seasons and/or blackout dates, and/or other conditions/restrictions.
Hoangviet Travel will not be liable to pay any compensation if we (the company) or you (the customer) are forced to cancel or in any way change your booking as a result of situations outside our control which we, nor any loss, injury or damage sustained by passengers, nor our suppliers, could foresee or avoid, even with all due care. For example war or threat of war, civil strike, industrial disputes, natural disaster or terrorist activity...

14) Complaints

In the case of any problem or complaint, it is imperative that the client informs Hoangviet Travel at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Hoangviet Travel within 3 (THREE) days of the end of the service provided.

Hoangviet Travel does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website.
Hoangviet Travel makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of Hoangviet Travel shall not exceed the price of the product or service purchased by the Customer.